No matter who is at fault the blame always falls on the shipper when the contents of a package is damaged during shipping. You should always make sure your items you ship are protected properly. It’s important to protect your reputation, you don’t want negative feed back posted on your website and any others for that matter.
Many times your customer may never see you or your business, especially if your an online business. The only impression your customer may have of you is when their packages arrives, so if it arrives in poor condition this could be how your customer would determine how you run your business.
It’s important that you use the proper shipping cartons that are rated to handle the merchandise to be shipped. Also, you must have an ample amount of cushioning to protect the contents for handling in transit.
Yes it is true that you can save money by using those old lettuce or apple boxes from the grocery store and your old newspapers for packing and cushioning, but what kind of impression would that leave with your clients. Furthermore, those fruit and vegetable boxes are not rated for shipping and would most-likely fall apart.
Shipping and returns costs can add up quickly, and those damaged merchandise claims can be a real costly headache. I recommend you talk to a packaging supplies professional before you get those used boxes for shipping. We can help you come up with the perfect solution for you packaging and shipping needs that is cost effective and professional.